Shipping & Returns & FAQs

Deliveries

Brutal Ceramics undertakes to deliver the parts ordered as soon as possible. In order for these deadlines to be respected, the customer must ensure that he has communicated exact and complete information concerning the delivery address. The mobile phone number or the email address are essential for a delivery.

If you have any special requests regarding the delivery of your package, contact us at brutal.ceramics@gmail.com

Deliveries are made by Colissimo. Each package is delivered to your home by hand against a signature.

Each package delivered in France is insured against loss or damage to the shipment. Delivery times vary depending on the availability of the products ordered and the place of delivery. We ship packages between 24 and 72 hours. The day after a collection is put online, this period can be extended up to 10 days.

In France, Monaco, Andorra

Colissimo against signature >8.95€

48h: Indicative time in working days for shipments in France

A withdrawal by appointment at Brutal in Paris is possible if you are in the capital. In this case, there are no delivery costs. Once the order has been confirmed, we will send you an email to choose the slot and thus withdraw your order in the 9th.

Covid-19 update:

For the withdrawal of orders placed on Brutal, we have set up a time slot system. These are individual appointments of 15 minutes .

So thank you for respecting the schedules so as not to meet other customers.

For health reasons, withdrawals of your purchases will be made in compliance with barrier gestures. The bag will be left at the entrance to the offices to preserve social distancing.

In the Overseas Zone ( Guadeloupe, Réunion, Mayotte, Martinique, French Guiana)

Colissimo > €16.50

Colissimo over 1kg > €28

D+5 to the Overseas area, excluding Mayotte

In Europe zone 1 (Germany, Belgium, Luxembourg, Netherlands)

Colissimo > 10€

Colissimo over 1kg > €13

D+3 for near Europe and D+3 to D+7 for more distant destinations

In Europe zone 2 (Austria, Spain, Portugal, United Kingdom, Ireland, Italy)

Colissimo > 11€

Colissimo over 1kg > €16

D+3 for near Europe and D+3 to D+7 for more distant destinations

In Europe zone 3 (Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland.)

Colissimo > 12€

Colissimo over 1kg > €18

D+3 for near Europe and D+3 to D+7 for more distant destinations

In Europe zone 4 (Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.)

Colissimo > 14€

Colissimo over 1kg > €17.5

D+3 for near Europe and D+3 to D+7 for more distant destinations

In Europe zone 5 ( Australia, Canada, China, Hong Kong, India, Israel, Japan, Russia, Singapore, South Korea, Thailand, USA, Vietnam )

Colissimo > 30€

Colissimo of more than 1kg > 46€

Brutal Ceramics is not responsible for customs duties or taxes on international shipments, nor responsible for delays associated with the import process

Returns

If you are not satisfied with your item, you may return your purchase undamaged and unused within 14 days (the date indicated by the carrier). The customer is responsible for the shipping costs associated with the return of an unused item. damaged. Return costs will be deducted from the refunded amount. Returned merchandise must be unused and in its original packaging. You must ensure that fragile products arrive intact; any goods that arrive damaged, chipped or broken cannot be refunded. If you wish to return an item, please contact us at brutal.ceramics@gmail.com for advice.

Frequently Asked Questions

In which country do you deliver?

France, Monaco, Andorra, Germany, Belgium, Guadeloupe, Reunion, Mayotte, Martinique, French Guiana, Luxembourg, Netherlands, Austria, Ireland, Italy, Portugal, Spain, United Kingdom, Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Croatia, Cyprus, United States, Finland, Greece, Iceland, Malta, Norway, Romania, Australia, Canada, China, Hong Kong, India, Israel, Japan , Russia, Singapore, South Korea, Thailand, Vietnam

How do I collect my parcel from Brutal?

Once the order has been validated, we will send you an email to confirm the time slot and collect your order in Paris, in the 9th arrondissement.

Covid-19 update:

For the withdrawal of orders placed on Brutal, we have set up a time slot system. These are individual appointments of 15 minutes .

So thank you for respecting the schedules so as not to meet other customers.

For health reasons, withdrawals of your purchases will be made in compliance with barrier gestures. The bag will be left at the entrance to the offices to preserve social distancing.

I love a product but it is already sold out, what should I do?

We work on small quantities when we order from ceramists and manufacturers. Some products on sale at Brutal are unique copies or are produced in limited series for Brutal. They will therefore not be restocked. However, some products may be restocked. Do not hesitate to contact our customer service if you are interested in a sold out product.

How to track my order ?

Immediately after sending your package by us, we will send you a tracking number by email to follow the status of the order in progress.

I could not be present at the time of delivery?

If the recipient is absent during delivery, your package will be delivered to the postal contact point indicated on the delivery notice left in your mailbox. It will be kept for a period of 15 calendar days from the day after the day of filing of the notice of passage. At the end of this period, the package will be returned to us.

My package has arrived but the parts ordered are broken?

All our products are fragile, we pack them with the greatest possible care, but sometimes the carrier's handling is too rough and the products break. We invite you to take a photo of the damage as soon as you open your package and to report it to us as soon as possible by contacting us quickly.

My package arrived empty and/or the package shows damage?

Each package delivered in France is insured in the event of loss or damage. If you find this kind of problem on the package, please contact us brutalceramics@gmail.com and take photos of the damaged package.